1. What products do you sell?
    We specialize in high-quality laser-cut wooden figures, ranging from cute and whimsical to artistic and sophisticated. Each item is carefully designed and crafted to add a unique touch to your home or office.
  2. Do you offer free shipping?
    Yes! We offer free standard shipping on all orders shipping within the United States over $50. For orders under $50, standard shipping rates apply. If you need your order faster, expedited shipping options are available.
  3. How can I place a wholesale or custom order?
    If you’re interested in placing a wholesale or custom order, please contact us at biz@stickywhimsy.com. We’ll be happy to discuss your needs and provide more information.
  4. Can I request a custom design?
    Yes! If you have a specific design in mind, we offer custom designs; we can also customize any of our figures by adding your name, logo, or phrase (some limitations may apply, and additional costs for customization may apply). Please reach out to us at biz@stickywhimsy.com, and we’ll be happy to discuss your ideas and bring them to life!
  5. Do you accept ideas for new figures?
    We’d love to hear your suggestions! If you have a new figure idea that you’d like to see us create, please reach out to us at biz@stickywhimsy.com, and we’ll consider it for future designs.
  6. How long will it take to receive my order?
    Orders are typically processed within 3-5 business days (bulk order processing time may be extended). Once shipped, delivery times depend on your location, but most orders are delivered within 5-7 business days.
  7. How do I track my order?
    Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
  8. Can I change or cancel my order after it’s been placed?
    Once an order is placed, we aim to process and ship it as quickly as possible. If you need to make any changes or cancel your order, please contact us at biz@stickywhimsy.com as soon as possible. We cannot guarantee changes or cancellations once an order has been shipped.
  9. What is your return and refund policy?
    We want you to love your purchase! If for any reason you’re not satisfied, please contact us at biz@stickywhimsy.com within 30 days of receiving your order. We will do our best to resolve the issue by offering a return or exchange. Products must be in new, unused condition to qualify for a return.
  10. How do I contact you for issues with my order?
    If something isn’t right with your order, we’re here to help! Please email us at biz@stickywhimsy.com with your name, order number, email address, photos of the product, and an explanation of the issue. We’ll do our best to make things right.
  11. Do you ship internationally?
    We do! Note that international orders may be subject to additional taxes which are due from the customer on arrival.
  12. Where can I find you on social media?
    You can follow us on Instagram at @mystickyfigures for the latest updates, new releases, and promotions.
  13. Is it safe to shop on your website?
    We take your privacy and security seriously. Our website uses SSL encryption to ensure your personal and payment information is always secure. For more information, see our
    Privacy Policy at StickyFigures.net
  14. Do you offer gift cards?
    At this time, we do not offer gift cards, but we can process orders as gifts!
  15. Is this everything?
    For more information, see our Terms and Conditions, Privacy and other Policies at stickyfigures.net. This FAQ is designed to provide summary information only, and in the event of a discrepancy between the FAQ and the Terms and Conditions, Privacy or other Policies, then the Terms and Conditions and other Policies shall supersede the FAQ.